**SUMMARY**

The Customer Service Representative is a key component in the success of our Company. A skilled representative has a complete knowledge of product and services and is able to guide the customer through the order process, contribute to customer growth and retention, and handle any disputes in a professional manner.

**RESPONSIBILITIES:**

* Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

* Communicate with customers via phone, email and chat.

* Solve customer problems and find best possible solutions.

* Provide knowledgeable answers to questions about products, pricing and availability.

* Respond to shipping inquiries and answer order status questions.

* Become a product expert and understand each customers needs to provide real, effective solutions and deliver exceptional customer service

**REQUIREMENTS**

* Bi-lingual Spanish required.

* High school diploma, or equivalent

* Excellent verbal and written communication skills

* Proven experience in retail/customer service environment

* Leadership and organizational abilities

* Interpersonal and communication skills

* Problem-solving attitude

**Location:**