Position:

Alem Wérks is seeking a full-time Customer Experience Team Specialist to join the Customer Experience Team at the Porsche Experience Center Atlanta. This team is responsible for representing the Porsche Experience Center (PEC) in all areas of the customer journey including telephone, email and onsite check‐in.

This customer service position requires a friendly, outgoing personality and an interest in the automotive industry. As a Customer Experience Team Specialist, you will be trained​ to provide superior customer service, both in-person and by phone. The Customer Experience Team Specialist also receives Porsche product and history training to seamlessly converse with guests.

Located in Atlanta, the PEC is a brand immersion destination for automobile enthusiasts, offering guests of all ages the ability to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive.

Customer Experience Team Specialist Responsibilities:

• Answer all incoming guest inquiries to the PEC and assist with entering bookings into the online system
• Own the customer’s first impression of the facility by greeting and checking in registered PEC customers
• Provide customers with course descriptions and all available course options
• Convey specific product knowledge to customers that want to learn more about our vehicles
• Understand and communicate liability waiver, additional vehicle and activity opportunities
• Maintain training certifications and attain new product knowledge when possible
• Upsell additional products to customers, over the phone and in person
• Place outbound calls to customers to alert them of new products, booking cancellations or changes
• Maintain all reports required by the PEC Customer Experience Team Manager
• Create and send gift cards purchased over the phone and in person
• Manage customer service issues where possible
• Assist Events Team, SIM Lab and Retail store when needed
• Assist in ad hoc projects as needed
• Ensure guest information is correctly represented
• Answer emails sent to the PorscheDriving.com general inbox
• Create customer name badges

Qualifications:

Education:

• High School diploma; some college or internship experience preferred

Experience:

• 1‐2 years of customer service experience or event/travel booking
• Automotive/Motorsports interest preferred

Skills:

• Excellent customer service skills and ability to handle high‐level clients/groups
• Must be organized and detail‐oriented
• Proficient computer skills including all Microsoft office applications
• Ability to multitask
• Excellent verbal and written communication skills
• Familiar with basic sales and upselling techniques
• Ability to adapt offerings to fit each customer’s needs
• Basic conflict resolution/de-escalation

Other Requirements:

• Days/Hours: Facility operations are Monday‐Saturday, hours vary from 7am‐7pm (shifts vary, but include Saturdays)

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Atlanta, GA 30354: Relocate before starting work (Required)

Work Location: In person