For more than 40 years, North Okaloosa Medical Center has been providing healthcare services to the people of Northwest Florida and South Alabama. We are a progressive, acute-care hospital accredited by The Joint Commission. We believe in providing convenient, comprehensive care in a comfortable setting. While we believe it’s vital to stay up to date with technology, we will never lose sight of what’s truly important – the human interaction that is crucial to providing quality care. Our goal is to anticipate the needs and exceed the expectations of our patients and their families, ALWAYS.

North Okaloosa Medical Center is committed to offering competitive benefits including:

• Comprehensive medical, dental, and vision
• Short-Term/Long-Term Disability
• Life Insurance
• Flexible Spending Accounts
• 401(K)
• Tuition Reimbursement Program
• Vacation/Sick/Holiday

Position Purpose:

As part of the Case Management Team, this individual will provide courteous customer service and assistance when answering phones, taking messages, and assisting callers, hospital staff, and visitors. Through strong organizational and clerical skills, they will provide support duties for the case management department.

Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of North Okaloosa Medical Center.

Provide phone and customer service support to Case Management Office.

Maintain proficiency in the use of available computer programs to ensure completion of tasks in a timely manner.

Must follow and enforce accepted safety practices for patients and hospitals.

Must report safety hazards and initiate appropriate actions.

Maintain case management program by entering data in a timely manner.

Enter all clinical into Kepro system and follow through until discharge. Key this information into the appropriate places in the AS400.

Assist in ordering department supplies.

Experience

• 1 year(s): Clerical experience or equivalent training

• Healthcare related background

Education

• High School or better