Reports to Banquet Manager and receives general direction from Catering / Conference Services Department. Responsible for the proper table service along with the proper table arrangements to execute an event from the beginning to the end. Assist Banquet Manager in all functions as designated.

Banquet Captain for PGA National Resort Essential Job Functions: Include the following. Other duties may be assigned.

• Supervise Banquet Servers. Indirectly supervise banquet bartenders and setup house personnel 
• Properly calculate all banquet checks.
• Prepare a banquet server station and assigned set up duties in written form.
• Prepare an exact head count in each function.
• Coordinating the time of the function with the manager in charge.
• Checking on all assigned meeting and banquet rooms for proper table arrangements, proper table settings and exact number of tables and chairs.
• Checking cleanliness of room prior to each function.
• Cutting any special occasion cakes and / or pastries.
• Keeping proper order in the banquet storerooms of salt and peppers, linens, sugar, and condiments.
• Keeping equipment in order and ready for service staff arrival.
• Conducting pre-meal / post-meal meeting with wait staff.
• Acquiring guest signatures on all banquet checks.
• Other duties as assigned by the Banquet Manager within the banquet operation.
• Continuing responsible vendor training
• Handling any questions the banquet servers may have regarding a particular function and any questions pertaining to meeting rooms and set up house personnel may have.
• Ensuring sign in / sign out sheets are properly filled out along with the Captain’s report for their assigned functions.
• Ensuring all equipment (i.e. chairs, tables, china, silver, glassware, and linens) is in order.
• Ensuring Banquet checks are properly completed and signed for their assigned function, according to the instructions on the Function Order.
• Answer any questions that guests may have relating to their function.
• Must be able to work a flexible schedule including day/night shifts, weekends and holidays

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Must possess management and strong interpersonal skills.

Education and/or Experience: High School diploma or equivalent preferred. Two years experience as wait staff and one year as a Captain or Maitre d’ in a hotel or restaurant. General knowledge of hotel operations in the banquet or restaurant field, flammable dishes and tableside service.

Language Skills: Excellent verbal and written communication skills.

Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to talk, hear, grasp, stand on feet for long periods of time, walk and use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. Employee is occasionally required to push/pull, lift/carry packages up to 30 pounds.