Summary. Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise, and managing the golf shop operations. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals. Job Description. Responsible for efficient and friendly customer service th...
POSITION OBJECTIVE. The Assistant Front Office Manager serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. The Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. ESSENTIAL JOB FUNCTIONS. Interview, hire, train, recommend perfo...
POSITION OBJECTIVE. The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range’s appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. E...
POSITION OBJECTIVE. The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range’s appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. E...
POSITION OBJECTIVE. The Director of Catering and Conference Services is the champion of the resort’s catering, meetings and events experience. Applicants must possess at least 5 years of catering and convention services experience and 3 in a leadership role in a similar or bigger size catering and conference Services department dealing with guests in the luxury space. As a critical and key leadership role within the catering and meetings and even...
Summary. . Maintain the quality standards for the dining room through the immediate supervision of the service staff. Essential Job Functions. Include the following. Other duties may be assigned. Ensure dining room is in order prior to opening. Conduct pre-meal meeting in the absence of manager. Supervise all opening and/or closing duties, i.e., side work, floor vacuumed, all tables set for present meal or next shift, cleaning assignments, and ot...
Summary. Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan. The Res...
Summary. Cleans and services guest rooms as assigned. Keeps all areas free of safety hazards and performs all duties in a safe and efficient manner. Essential Job Functions. Include the following. Other duties may be assigned. Receives work assignment from the dispatcher. Signs out room keys from security. Checks cart for correct supplies. Cleans guest rooms according to prescribed procedures in the following order: early service requests, VIP’s,...
POSITION OBJECTIVE. The Spa Supervisor is responsible for overseeing the daily operations of the Spa with the support of the Assistant Spa Director and the Director of Spa & Wellness. ESSENTIAL JOB FUNCTIONS. Training. Facilitate all onboarding training for new Spa Concierge and Facilitator candidates. Ongoing training for Concierge and Facilitator teams for Forbes Standards. treatments and daily operations. Complete weekly service audits and rol...
Summary. Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest’s surname. Essential Du...
