What are the responsibilities and job description for the Range Captain position at PGA National Resort (Salamander Collection)?
POSITION OBJECTIVE
The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range’s appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations.
ESSENTIAL JOB FUNCTIONS
Key Responsibilities:
Guest Engagement:
- Welcome guests to the range and provide personalized service to ensure a positive experience.
- Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups.
- Assist guests with questions about the facilities, equipment, and range services.
- Offer advice on range use, golf etiquette, and basic equipment tips as needed.
- Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters.
Equipment & Facility Assistance:
- Supply players with range balls and direct them to a hitting bay.
- Monitor equipment conditions and report any issues or malfunctions to management.
- Monitor shotguns, check range for left behind personnel items and equipment
- Always stay in radio communication
Maintenance & Presentation:
- Make sure range is clean and inviting
- Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs.
Guest Services & Problem-Solving:
- Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed.
- Support special event and clinics by coordinating with the range’s operational team.
Safety & Compliance:
- Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely.
- Identify and address any potential hazards promptly to maintain a secure environment.
- Advise players of the PGA National dress code.
EDUCATION/EXPERIENCE
- High school diploma or equivalent.
- Prior experience in hospitality, customer service, or golf operations is preferred.
- Friendly, professional demeanor with excellent communication skills.
- Knowledge of golf fundamentals and etiquette.
- Ability to handle physical tasks such as lifting golf bags or setting up equipment.
- Flexibility to work evenings, weekends, and holidays as required.
- Strong customer service orientation
- Attention to detail
- Problem-solving skills
- Ability to multitask in a dynamic environment
- Team player with a proactive attitude
REQUIREMENTS
- Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Responsible for demonstrating good teamwork.
- Professional, impeccable appearance maintained by self and all private event personnel.
- Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
- Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
- Attendance at daily line-up and participating as requested.
PHYSICAL DEMANDS
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
WORK ENVIRONMENT
Most of the time will be working outdoors.