What are the responsibilities and job description for the Guest Room Attendant position at PGA National Resort (Salamander Collection)?
Summary: Cleans and services guest rooms as assigned. Keeps all areas free of safety hazards and performs all duties in a safe and efficient manner.
Essential Job Functions: Include the following. Other duties may be assigned.
- Receives work assignment from the dispatcher. Signs out room keys from security.
- Checks cart for correct supplies.
- Cleans guest rooms according to prescribed procedures in the following order: early service requests, VIP’s, check out rooms and occupied rooms.
- Reports any discrepancies in room status to floor supervisor.
- Turns in Lost and Found Items following the standard procedure.
- Reports to the floor supervisor any room that was not done and why.
- Reports to floor supervisor any repairs or maintenance work that may be needed in the guest rooms.
- Completes special daily work assignments.
- Assists house person in turning mattresses if necessary.
- Does P.M. room check if necessary.
- Fills out assignment sheet as each room is completed.
- Performs other duties assigned by supervisor, Director of Housekeeping, Assistant Director of Housekeeping, or Manager on Duty.
- Must be able to work a flexible schedule including day/night shifts, weekends and holidays
Education and/or Experience: High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands: The job duties include but are not limited to: performing heavy cleaning; high and low dusting; transporting objects weighing up to 60 pounds; a great amount of walking in all types of weather and lifting, standing and bending up to 8 hours daily. Daily movement with the housekeeping cart with supplies, linen cart, vacuum cleaner, and small hotel room furniture. The employee frequently is required to climb or balance and stoop, kneel, crouch or crawl.
Work Environment: The duties of this position are primarily performed in indoor climate conditions moving from room to room.