27 Help Desk Support Jobs in Golden, CO
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Crescens Inc. is Hiring a Help Desk Support Near Golden, CO
Location: Golden, CO (Hybrid)
Duration: 6 Months
Type: Contract
Note:
- Must me local.
- Must be able to work from home on Fridays.
- Must be able to interview in person.
- Must be able to take CJIS certification training/exam.
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures. Must be a team player.
- TCP/IP
- Windows 9x/2000/XP/NT/Vista/7
- Service Desk Ticket System
- Adobe Acrobat
- Communication skills both verbal and written
- Learning ability
- Team work
- Active Directory
- MicrosoftOffice
Job Summary
Full Time
Business Services
$48k-59k (estimate)
03/10/2023
05/29/2024
crescensinc.com
Bridgewater, NJ
50 - 100
Business Services
Related Companies
The job skills required for Help Desk Support include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support positions, which can be used as a reference in future career path planning. As a Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support. You can explore the career advancement for a Help Desk Support below and select your interested title to get hiring information.
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