Temporary position only. Must live local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.
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Our direct client has an opening for a Help Desk Support:

• This position is up to 5 months with the option of extension, and the client is in Golden,CO
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
• Answer call center phones in a friendly, helpful and professional manner.
• Open a ticket for support and provide that support once trained.
• Create new network user accounts per procedure,
• Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
• Adept at asking questions to better support the user with process and procedures.
• Must be a team player.
• Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam.
• Networking TCP/IP Novice (1-3 Years) No
• Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
• Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
• Adobe Acrobat Novice (1-3 Years) No
• Learning ability Proficient (4-6 Years) Yes
• Team work Proficient (4-6 Years) Yes
• Active Directory Novice (1-3 Years) Yes
• Microsoft Office Novice (1-3 Years) Yes

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.