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Work Location: On-site in Lake Mary, FL
Position Summary:
The Training and Development Lead is responsible for design, delivery and continuous improvement of training programs; in addition to delivery and design the trainer will conduct needs assessments, execute training, develop refresher training and evaluation thereafter. The trainer will be responsible for training multiple roles in an omnichannel operational and call center environment. In addition, the trainer will ensure compliance with company quality standards and expectations of agent and employee behavior. This position requires the candidate be up-to-date with the latest learning trends, tools and techniques, comfortable in front of an audience, and be comfortable working with cross-functional teams and senior stakeholders in a highly matrixed environment.
Essential Duties and Responsibilities:
The essential duties of the position include the following, and other duties may be assigned:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.
Supervisory Responsibilities:
None
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree required or any equivalent combination of education, training and experience. Training & Development certification preferred. Minimum of 4 years in instructional design, curriculum development and training delivery or any equivalent combination of education, training and experience. Thorough knowledge of adult learning techniques. Extensive knowledge in multiple telephony platforms. Content management expertise. Ability to organize and manage time effectively. Proven experience in implementing end to end learning strategies that are scalable and sustainable. Effective judgement and decision making. Excellent verbal and non-verbal communication skills. Technologically intermediate/advanced skills in MS products – SharePoint/Word/PowerPoint/Excel. CRM and various other technologies. Extensivee knowledge of learning management systems, QMS systems and various reporting structures.
Benefits
EOE
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Application Question(s):
Ability to Relocate:
Work Location: In person
Full Time
$81k-101k (estimate)
05/03/2024
05/08/2024