Champions Do More

Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

Crash Champions Associate Service Advisors are responsible for delivering consistent and accurate communication to customers and fellow Crash Champions team members about the status of current vehicle repairs. This role is dynamic and provides ample opportunity for career advancement within a rapidly growing organization.

Associate Service Advisors have access to an experienced mentor who aids in developing skills necessary to elevate into a full commission Crash Champions Service Advisor with high earnings potential.

When accepted into the Associate Service Advisor program, there are many skills that will lead to success:

Essential skills:

• Basic industry knowledge
• Intermediate computer proficiency including basic typing skills
• Customer service skills
• Clear communication
• Commitment to your development

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
  • This is achieved by:
    • Greeting customers by phone or in-person
    • Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2

• Write as many estimates as possible

Benefits

• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits