Job Description

Associate Vice PresidentLocation – Seattle, WADuration – 6-12 monthsJD –Job ObjectiveThe onsite delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value• To work with leading Auto Manufacturing clients, to help maximize value to the client in the business• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.• Domain experience in Retail Banking, Commercial Banking, financial Service, capital market, insurance and similar industries in UK/US market and Banking/ Financial Solutions.• Preferred: Experience of working with Auto Manufacturing clients (preferred experience Europe, USKey Responsibility Areas:# Key Result Areas Activities1 P&L Management • Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs• Conducts monthly reviews on revenue margin, pipeline, utilization• Identify key parameters of improvement for vertical growth and margins• Lead and implement all cost related initiatives for VBUs and direct projects2 Sales & Client Management • Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)• Identify opportunities for cross sell in the existing accounts• Co-own, support and propose new domain offerings/cross-sell to existing clients• Build Industry partnerships and come up with new offerings, solutions for the vertical• Support Sales and Delivery teams in proposal/solution development• Supporting onsite presales and customer presentations• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements• Exposure of long term planning and execution3 Service Delivery and Project Management • Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation• Decide delivery account structure for all accounts under the vertical• Responsible for the overall delivery of the vertical• Ensure smooth operations delivery and in alignment with agreed targets• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations• Drive change management with agility basis business needs• Proven record of initiating, establishing & delivering large programs in FPP / T&M model• Ensure vertical operating metrics are in line with target4 Performance Management • Excellent People Management skills with strong ability to lead & mentor the team• Cascade vertical level goals to practice and account delivery teams• Manage performance, rewards, careers and appraisals for teams• Monitor overall vertical employee performance5 Resource Management & Utilization • Own operating plans and identify overall resourcing and project staffing requirements along with RMG• Bench management• Periodically review overall people operating plan and utilization.Key Performance Indicators:Financial • Vertical P&L• Revenue• Gross Margin & Net contribution margin• All aligned direct vertical costs• EE and Change Requests target achievement and cross sellCustomer • CSAT/Customer feedback/NPSStakeholder Interactions:Type of interaction Interaction with Roles Nature of interactionInternal Within Team Sub Vertical heads, Account Delivery Managers Project, delivery based interactionsTeam interactions on a daily basis Within Function/ BUs Sales vertical leads, VBU project leads, PMO Client, Project based interactions on a daily, weekly or need based Outside own function CEO/COO, CDO, MD, VBU Delivery Heads, VBU Heads, Geo heads, Large Account teams, Corporate teams, Quality Delivery, solutions, growth based interactions on a weekly, daily, monthly basisExternal Clients Interaction with CTO heads of current/prospective clients, auditors Negotiations, Liaison, Delivery Solution based interactions on a weekly/monthly/quarterly basisJob Specifications:Qualification Min. qualification required Masters/Professional DegreeRelevant Experience Min. no. of years of relevant experience required 20 yearsTechnical /Functional Capabilities Job Specific knowledge and skills 1.Knowledge of Global IT systems and infrastructure2.Client facing experience3. In-depth knowledge of domain Industry and business environment3.Analytical and problem-solving capabilitiesBehaviour Competencies Job Specific Behaviours Leadership, Solutioning, Customer Service, Accountability, Judgement and decision making, Communication