We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :

$18 - $19 hourly

Responsibilities :

• Perform regular bookkeeping duties : make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications :

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of hotel industry experience or related job preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems

About Company

Feel welcome at Courtyard Vanderbilt / West End. Our modern Nashville hotel near Vanderbilt University has everything you need to make your stay a success.

During your stay, enjoy easy access to attractions like Music Row, Bridgestone Arena, and Downtown Nashville.

Last updated : 2024-03-28