From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 1st shift hours. This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.

Major Responsibilities

• Receptionist responsibilities for guests entering Courtyard Executive Office (

1. Greeting customer walk-ins
2. Maintaining reception area
3. Act as point person to distribute inquiry calls from main sales and events line to appropriate sales or event manager
4. Guest correspondence as needed

• Reserve guest rooms for corporate accounts with Direct Billing set up and ensure billing is accurate
• Create and distribute the Daily Smart Start each morning to hotel staff via email
• Reserve guest rooms for guests utilizing complimentary gift certificates
• Input group and meeting leads into Delphi for Sales and Events to distribute
• Post event revenue in Fosse system for Event Manager to review before being billed by accounting
• Track, create and redeem gift certificates
• Assist General Manager with discounted condo resident reservations
• Handle coverage of Group Rooms and/or Events when one is out of the office
• Be affluent in Delphi, Fosse and Passkey
• Providing room block history and documentation to Experience Grand Rapids as needed
• Input Group Rooms pickup each Monday into Delphi
• Be able to answer general hotel information questions and those specific to meetings and groups in house
• Assist AHC Sales Managers with property tour requests for CY and AC
• Post Marriott Rewards Points in Marriott Global Source weekly
• Manage account balances on City Ledger, Guest Ledger and Advance Deposits Ledger and ensure that groups/guests are abiding by payment terms.
• Responsible for credit meeting on a monthly basis with General Manager and Accounting Manager
• Process direct bill applications for groups and maintain direct bill records
• Respond to chargeback inquiries and disputes

• Assist in obtaining parking passes for groups
• Assist in creating breakfast vouchers
• Assist in creating labels for event food items and boxed lunches
• Assist in managing in-house meeting requests (i.e. Department Head, Departmental Meetings, Interview Spaces)
• Attend meetings as needed such as Department Head, Food and Beverage Meeting and BEO Meeting
• Monitor and order office supplies

• Assist Group Rooms Coordinator and Events Manager with tasks when needed
• Complete supplementary tasks assigned by a Manager efficiently