Job Description

· Meets and exceeds customer and team member expectations by providing service and teamwork

· Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations

· Provides quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay

· Supervise the operations of the front desk to ensure that guests receive excellent customer service

· Control cash transactions at the front desk and maintain responsibility for personal bank

· Ensure front office log book and hotel log book are always updated and required actions are taken

· Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

· Ensures safety by following guest check in and security procedures and report suspicious activity to security, manager or MOD

· Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

· Assist the Guest Care Manager/Assistant General Manager in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies

· Assist the Guest Care Manager/Assistant General Manager in the on-boarding of new team members including new hire paperwork and accuracy checks, new hire orientation, new hire training, and on-going training projects

· Maintain employee records for organization, accuracy, and confidentiality

· Assist the Guest Care Manager/Assistant General Manager in conducting performance reviews in a timely fashion

REQUIREMENTS

· High school diploma (Post-secondary degree or certification in Hospitality Management preferred)

· 1-3 years hotel experience working as a Front Office associate

· Proficiency in Microsoft Office applications

· Previous supervisory experience preferred

· Experience using hotel reservation system such as FOSSE or OnQ is a plus

· Organization skills and attention to detail

· Friendly and customer service oriented

· Good interpersonal and problem solving skills

· Ability to work weekends is required

· 1st, 2nd, 3rd shift flexibility is preferred

Job Type: Full-time

Pay: $12.00 - $19.00 per hour

COVID-19 considerations:
All staff are required to wear and mask and have their temperature taken prior to their shift

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Required)

Work Location: In person