**Job Overview:** We are seeking a customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive experience and lasting impression. **Duties:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations and bookings - Manage phone systems, including answering and directing calls - Process payments and maintain guest accounts - Resolve guest complaints promptly and efficiently - Maintain a neat and organized front desk area **Requirements:** - Proven experience in customer service or hospitality industry - Excellent communication and interpersonal skills - Multilingual abilities are a plus - Knowledge of hotel management software is advantageous - Familiarity with front desk tasks and procedures - Strong phone etiquette skills - Ability to work flexible hours, including weekends and holidays - Bilingual proficiency is desirable Joining our team as a Front Desk Agent offers you the opportunity to be at the forefront of guest interactions in a dynamic hospitality environment. If you are passionate about providing exceptional guest service, we invite you to apply for this exciting role.

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Nights as needed
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Ability to Commute:

• Columbia, SC 29212 (Required)

Work Location: In person