Customer Sales and Service Representative

We offer competitive salary, benefits package, Paid Time Off, and opportunities for professional growth.

Company: Countywide Auto Glass

Location: 10300 SW 72nd Street, Miami, FL 33173

Position: Assistant

Type: Full-Time

Company Overview: Countywide Auto Glass is a leading auto glass company specializing in high-quality windshield repair, replacement, and other glass services. With a strong commitment to customer satisfaction and safety, we have established ourselves as a trusted partner in the automotive industry. We are seeking a motivated and organized individual to join our team as a Customer Sales and Service Representative who will contribute to our continued success.

Job Description :As a Customer Sales and Service Representative at Countywide Auto Glass, you will play a crucial role in supporting our daily operations and ensuring a smooth workflow within the company. Your responsibilities will include:

• Responding to customer inquiries in a timely manner
• Providing information about our goods and services to ensure sale and scheduling
• Scheduling of appointments for glass repair and replacement services
• Addressing client complaints and concerns professionally
• Managing and maintaining records related to appointments, customer interactions, and service history
• Collaborating with technicians and the management team to optimize service delivery and customer experience.
• Managing inventory including ordering and tracking supplies needed for glass repair and replacement.
• Performing basic administrative tasks, such as data entry, filing, and maintaining a tidy workspace.
• Providing support to the team in various tasks as needed to ensure efficient daily operations.

Qualifications:

• Bilingual
• Strong communication skills, both written and verbal, with a customer-centric approach
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and familiarity with computer software for data entry and basic administrative tasks
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• A positive attitude, team player mentality, and willingness to learn and adapt
• Prior experience in customer service, administration, or the automotive industry is preferred but not required. Benefits:
• Competitive compensation based on experience
• Annual bonus based on sales performance
• Paid time off and holidays
• Opportunity for growth and development within the company
• Employee discounts on company services
• 401k with company match

Application Process: To apply for the Customer Sales and Service Representative position at Countywide Auto Glass, please submit your resume and a cover letter detailing your relevant experience and explaining why you are interested in joining our team. Applications should be sent to countywideglass@gmail.com. Qualified candidates will be contacted for further steps in the selection process.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Miami, FL 33173: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person