Location: Country Inn & Suites by Radisson, Phoenix Airport, AZ

About Us:
Nestled near the heart of Phoenix and just a stone's throw from the bustling Phoenix Airport, Country Inn & Suites by Radisson offers guests a welcoming, comfortable, and memorable stay. Renowned for our exceptional hospitality and home-away-from-home ambiance, we pride ourselves on creating unforgettable experiences for our guests. We're currently looking for a dedicated Hotel Front Desk Agent to join our team and contribute to our welcoming atmosphere.

Job Summary:
We are seeking a friendly and professional individual to join our team, the Hotel Front Desk Agent plays a pivotal role in ensuring an exceptional guest experience from check-in to check-out. You will manage reservations, provide information about our services and the local area, and resolve any issues with the highest level of customer service.

As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet, check in, and check out guests with a positive, welcoming attitude.
• Answer phone calls and emails, providing information and processing reservations.
• Handle guest inquiries and complaints with professionalism and patience.
• Maintain accurate records of guest bookings, payments, and special requests.
• Collaborate with housekeeping and maintenance staff to ensure room readiness and address any guest needs or concerns promptly.
• Provide guests with information about local attractions, dining, and transportation.
• Ensure the lobby area remains clean and inviting.
• Manage cash drawers and financial transactions accurately.
• Perform other duties as assigned to ensure the smooth operation of the front desk.

Qualifications:

• High school diploma or equivalent; further training in hospitality or customer service is a plus.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using computers, including hotel management software.
• Ability to multitask, prioritize, and manage time effectively.
• Availability to work shifts, including nights, weekends, and holidays.

Skills:

• Strong organizational and multitasking skills.
• A professional and friendly demeanor.
• Problem-solving ability and capacity to work under pressure.
• Detail-oriented with a focus on providing exceptional customer service.

What We Offer:

• Competitive salary.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• Discounts on stays at Choice Hotels and Radisson locations.

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Phoenix, AZ 85034: Relocate before starting work (Required)

Work Location: In person