Front Desk Receptionist

Employment Type:

Temporary Part Time

Minimum Experience:

Entry Level

Open Positions:

One (1) Position

About Country Club of Detroit

Now in its 127th year, Country Club of Detroit has remained one of the nation’s finest private country clubs since 1897. From its founding, CCD has placed its greatest value on family life and amateur golf, regularly refreshing its offerings to be a truly classic club with modern amenities.

Our Members enjoy an 18-hole championship golf course; a nine-hole executive course; eight tennis courts; platform tennis; pickleball; and a resort-style pool complex that facilitates both family fun and competitive swimming.

Three distinctly unique restaurants showcase the wide-ranging talents of the Club’s culinary team throughout the clubhouse and the seasonal Poolside Grille.

Our Members are also treated to a state-of-the-art fitness facility and a six-alley bowling center, both of which keep the Club a hub of activity year-round. Members and their invited guests are also able to make use of the Club’s six overnight rooms, including one apartment-style suite.

Learn how CCD is set apart as an employer by visiting www.ccofd.com/careers .

Candidate QualificationsSkills and Characteristics

To be successful in this position, the front desk receptionist will be dedicated to making a positive impression when greeting Members and guests, ensuring an excellent experience in each interaction. Specific skills necessary for success include:

• Strong verbal and written communication with both Members and the professional team
• Professional and courteous etiquette, both in person and on the telephone
• An understanding that the “little things” matter, such as greeting Members by name with a smile
• Attention to details and deadlines with a motivated, self-starter approach
• Ability to operate in a Windows-based environment, with average typing skills
• Ability to learn the computer system used for booking reservations and registering Members for Club events
• A positive, patient demeanor, with professional composure even during the busiest of times
• Ability to demonstrate organization, adaptability, and informed decision-making

Job Description and Responsibilities

The front desk receptionist is responsible for creating a positive first impression with Members and guests in person and over the telephone. The receptionist greets all visitors with a smile and a warm welcome, addressing their immediate needs. Other primary duties and responsibilities will include:

• Maintaining an up-to-date understanding of the events calendar, answering Member questions about Club functions as they arise
• Accurately booking reservations for various Club services, including dining, hotel rooms, and events
• Checking guests in and out of hotel rooms; communicating with the housekeeping team to ensure accurate room status; and ensuring that all hotel rooms are billed correctly
• Connecting Members and guests with appropriate staff members
• Providing interdepartmental support to teammates, including assistance with direct mailings, file maintenance, document preparation, etc.
• Performing other appropriate tasks as assigned by the Director of First Impressions
• Available to work evenings, weekends and holidays