• Manage incoming calls.
• Direct calls to the appropriate department or staff member.
• Facilitate visitor access through designated entrances.

• Liaise with Cougar purchasing agent and suppliers to confirm shipping schedules.
• Regularly update sales orders with confirmed vendor shipping dates.
• Inform customers of expected arrival times on-site.
• Periodically review and adjust the list of outstanding purchase orders.
• Address back orders by providing customers with vendor explanations for delays and facilitating partial shipments upon request.
• Maintain consistent communication with customers regarding order status updates.

• Daily review of floor orders.
• Arrange deliveries in collaboration with customers.
• Ensure all necessary shipment documentation is complete prior to dispatch.
• Furnish customers with tracking details.
• Generate Item Fulfillments for warehouse staff.
• Monitor the status of drop-shipped materials and update Item Fulfillment records accordingly.

• Serve as a liaison between customers and service teams for startup, field electrical, and field plumbing activities.

• Dispatch project closure documents to customers, including Installation, Operation, and Maintenance (IOM) manuals, warranty paperwork, and other miscellaneous requests.

At Cougar USA, we hire people who are passionate about doing a good job for their customers. We are committed to our partners in business and go above and beyond the call of duty for them. We are reliable, responsible, and resourceful in creating solutions for our customers’ problems. We are small, tight-knit company that will make you feel like family and challenge you to grow personally and professionally. If this is who you are also, we can’t wait to meet you!