The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Ensure timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Responsible for directing a designated group of employees in their day-to-day operations
• Responsible for monitoring quality control of results per employee as well as the entire unit overall
• Responsible for ensuring Metrics are in compliance daily
• Responsible for tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
• Handles scheduling and monitoring of staff’s attendance
• Ensures timely distribution of claims to designated staff to meet Client SLA’s
• Responsible for human resources matters directly related to department supervised. I.e. Interviewing, Hiring, Training and addressing personnel issues. Reports any issues to Operations Manager when necessary
• Responsible for ensuring evaluations are completely on time
• Requires regular and consistent attendance in house
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Maintain HIPAA compliance policies
• May be required to travel overnight and attend meetings
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Additional duties as assigned

KNOWLEDGE & SKILLS: 

• Must have good computer and analytical skills
• Proficient in Microsoft Office suite, mainly Outlook, Excel, Word
• Good organizational skills and ability to multitask
• Detail Oriented 
• The ability to work independently, as well as, with a team
• The ability to work in a fast paced/production based environment
• Effective communication with others

EDUCATION / EXPERIENCE: 

• Associates degree, national certification or equivalent
• Minimum 5 years office experience
• Previous Supervisory experience preferred

About CERIS

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.