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Job Title : Help Desk Coordinator/Intermediate
Location : Indianapolis, Indiana
Duration : 6 Months
Job Description:
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.
Skill
Required / Desired
Amount
of Experience
Non-IT help desk experience
Required
3
Years
Strong customer service experience
Required
2
Years
Accuracy in data entry
Required
Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
Required
Excellent organizational and time management skills
Required
Ability to deal with confrontational situations
Required
Excellent oral and written communication skills
Required
Ability to work as a member of a team
Required
Proficient in Microsoft Office and Google Drive
Required
Basic math and accounting skills
Required
Self-directed
Required
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Application Question(s):
Experience:
Work Location: In person
Contractor
Business Services
$48k-60k (estimate)
02/24/2024
05/14/2024
cortexconsultants.com
WHANGAREI, NORTHLAND
50 - 100
2006
SHAMROSE CHAUDHRY
<$5M
Business Services