The Administrative Support Representative is responsible for working with the supervisor on all issues to ensure all are documented, resolved, and all action plans and resolutions are communicated
Key Deliverables
Monitor and provide communication to Driver's on routes and ensure freight is being delivered on-time and error-free
Run necessary reports and daily metric tracking
Various reporting, calling dealers.
Distribute outbound/inbound and documents corresponding number and details
Provides administrative support wherever needed throughout dock operations
Provides customer service to carrier partners, customers, and drivers at all times
Other duties as assigned
Competencies
Two (2) years' administrative and/or customer service experience
Dispatching experience or logistics/transportation experience is a plus
High School Diploma or equivalent
Excellent computer skills including Microsoft Office (Word, Excel, Outlook)
Ability to communicate with customers with great professionalism
Excellent written and verbal communication skills
Objective: Under general supervision, the Administrative Support Rep is responsible for answering phone calls and emails, providing details to drivers on delivery locations, responding to customers, carrier partners and drivers’ questions and concerns, assisting the team with administrative duties.