CornerStone Staffing has teamed up with a financial institution to seek out a team of Customer Service Representatives for their collections department in Whiteville, NC.

If you are trying to make a long-term career move, APPLY TODAY!

Job Title: Customer Service/Collections Representative

Location: Onsite in Whiteville, NC

Starting Pay: $15/hr. ($22 /hr. once hired on)

Start Date: 6/25/2024

Schedule Availability:

Monday – Friday: 8 AM – 9 PM (8-hour shift assigned)

Rotating Weekends:

Saturday 8 AM – 2 PM

Sunday 12 PM – 6 PM

Possibility for mandatory overtime at the end of the month

Once Hired Permanently:

• GREAT bonus incentives
• Exceptional benefits including 401K with a 6% match and pension plan
• Paid time off
• Hybrid options can be earned through maintaining an excellent attendance record and consistently meeting KPIs once converted to permanent.

Job Duties:

• Meets performance expectations for collection efforts for assigned accounts
• Provides exceptional customer service
• Negotiates payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Documents all collection efforts for each assigned account in accordance with established procedures

Requirements:

• GOOD job stability is required!
• 1 years of customer service experience in a call center environment

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Office

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person