Overview

DESKTOP SUPPORT SUPERVISOR (HYBRID, NEW YORK OR WASHINGTON, DC)

If you are a strong Desktop Support professional looking for an opportunity to showcase your superior supervisory skills, then we would like to meet with you!

The Desktop Support Supervisor will have primary responsibility for managing the day-to-day operations of Desktop Support for their respective coast. The Desktop Support Supervisor also partners with their counterpart on the opposite coast to create full redundancy and consistent support across all offices.

At Cornerstone Research, you will be part of a thriving, 900-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

You’ll Love It Here If You

• Embrace learning and continuous improvement
• Set and strive for a high bar of excellence
• Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
• Take pride in always doing your best work, even if it’s harder or takes longer
• Are passionate about what you do

How You’ll Help Our Team Succeed

• Supervise Desktop, provide daily work direction, on-call rotations, vacation scheduling, shift/queue scheduling, performance review contributions, and hiring and training of new Desktop Support staff.
• Manage, develop, and mentor Desktop Support team members.
• Analyze desktop activity and make recommendations to the Senior Manager, IT Operations for changes in procedures and systems.
• Actively participate in all IT service projects and all office moves and renovations.
• Ensure accurate and timely resolutions to complex problems. Ensure all tickets in the desktop support queue are handled in accordance to Cornerstone Research’s SLA policy.
• Manage office and firm-wide projects related to desktop services.
• Provide senior level support for Applications Support.

What You’ll Need to Be Successful

• 8 years of experience supporting desktop required; professional services or law firm experience preferred.
• The desire to take initiative and actively contribute to the team and the firm.
• The ability to communicate effectively and professionally. 
• Strong business acumen and the ability to learn the firm’s financial and operational functions.
• The mindset to provide superior service. 
• Experience in supervising, mentoring, and developing more junior employees.
• Must possess complete technical comprehension of server and desktop operating systems, network architectures and protocols.
• Demonstrated ability to troubleshoot a variety of end-user problems including network, software, hardware, and printer issues.
• Comprehensive working knowledge of the operation of desktop computers.
• Technical coursework in Microsoft products, mobile technologies.
• Bachelor’s Degree in Computer Science or related field or equivalent combination of experience and education.

Who We Are

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.

We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.

The firm’s uniquely collegial and supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting and enriching aspects of a career at Cornerstone Research.

Equal Employment Opportunity

Cornerstone Research is an equal employee opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.