59 Customer Service Rep Jobs in Cary, NC
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corner stone staffing is Hiring a Customer Service Rep Near Cary, NC
CornerStone Staffing is hiring for 2 Healthcare Customer Support Reps in Cary, NC
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.
Don't miss out on this opportunity! APPLY TODAY!!!
L ocation : Cary, North Carolina 100% On-Site
Pay : $20.40 / HR
Schedule : Monday Friday 11 : 30am-8pm EST
Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution / customer satisfaction
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending / shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team / program requirements.)
Qualifications / Requirements
High School Diploma or GED with minimum of Associate degree preferred
1 year Call Center / Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
Strong professional and empathetic verbal and written communication skills
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Professional telephone manner
Strong attention to detail
Customer service experience in a Call Center role no retail
Medical office experience / knowledge of medical terminology preferred
Must be willing to take a typing and customer service test
Job Summary
Full Time
$37k-47k (estimate)
05/11/2024
05/11/2024
The job skills required for Customer Service Rep include Customer Service, Call Center, Scheduling, Customer Support, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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