14 Customer Experience Specialist Jobs in Topeka, KS
CoreFirst Bank Trust is Hiring a Customer Experience Specialist Near Topeka, KS
Role: A Call Center Personal Banker serves as the point of contact for customers and non-customers who contact CoreFirst via phone or the chat application on our website. Call Center Personal Bankers answer questions about retail banking products and services and direct callers with other needs to the appropriate bank personnel. Call Center Personal Bankers deliver the highest possible customer service as they perform all job duties and contribute to the bank’s business goals by referring customers appropriate products and services.
Essential Functions & Responsibilities
- Answers incoming calls from internal and external customers, with the goal of assisting them from start to finish whenever possible, by listening and asking appropriate questions
- Transfers calls when the customer needs are beyond the scope of this position.
- Answers questions regarding customer needs, concerns, and completing complex transactions
- Completes processes related to all commercial and retail banking products, including deposit, retirement, loan, bank card, electronic, and treasury management services
- As the processes develop, performs basic lending functions such as accepting applications, loan interviewing, running credit reports, and making loan recommendations
- Achieves goals set forth by Call Center Supervisor regarding sales ratios, number of calls answered, length of calls, or other goals set forth by management
- Supports and participates in Bank marketing and promotional activities
- Creates Quarterly Sales Plans and performs duties outlined in the Quarterly Sales Plan
- Performs outbound sales calls to existing or new customers with a goal to strengthen or gain financial relationships
- Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following Bank policies and procedures. Answers questions, resolves problems, and finds solutions for customers.
- Maintains and updates internal records and branch operational logs as needed
Education: High School Diploma or equivalent, required, some college preferred
Skills & AbilitiesCourtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and outside the Bank for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Ability to relate to and empathize with different personalities, while being resolution and solutions oriented.
Competencies: Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
Other Skills
- Working knowledge and proficient use of Microsoft computer applications to include Word, Excel, and Outlook
- Ability to quickly adapt to changes in procedure and/or technology
- Must be detail-focused
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. Some light physical effort required.
Travel: Travel is negligible. It is primarily local during the business day, although some local evening and weekend travel may be needed.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Other
- Applicants must pass a drug screen and background checks
- Internal applicants must be meeting the minimum requirements of their current job and submit a cover letter and resume via the employee portal
Job Summary
Full Time
Banking
$74k-98k (estimate)
05/06/2024
07/07/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
Similar Jobs
Popular Articles
