Responsibilities (but are not limited to the following):

• Provide proactive superior support to external customers and business partners by resolving a wide variety of issues and requests via phone and email.
• Assist customers with all aspects of an order life cycle and look to maximize sales opportunities.
• Take ownership of the customer interaction and provide follow up to confirm that all of their concerns have been addressed.
• Perform all customer support duties as needed to ensure that task are resolved within the department service level agreements
• Maintain customer records by updating account information after every interaction
• Meet the department productivity goals in a high paced work environment

Required Experience:

• Excellent customer service skills with the ability to use judgment and tact with customers.
• Excellent phone and email etiquette with effective verbal and written skills.
• Ability to learn quickly, highly organized, able to multitask and work independently in a fast paced and changing environment.
• Strong interpersonal skills, flexible, professional, easy to get along with, must be punctual and enthusiastic.
• Strong ability to troubleshoot and solve issues
• 2 years’ experience in customer or call center interactions