Job Description: Hospitality Relations Associate

Department: Core: Hospitality

Reports To: Director of Tenant Relations

Position Summary

This position is responsible for providing exemplary hospitality level service to tenants, members, and visitors,

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greet tenants and guests in a professional, friendly, hospitable manner:
• Professionally administer all incoming calls and redirect them accordingly.
• Receive and respond to inquiries on the telephone and in-person and ensure that communications are conveyed to appropriate individuals (i.e. messages left for tenants or management).
• Record messages as directed and forward them to the proper individual in a timely manner.
• Ensure all tenants swipe their card upon entry.
• Ask visitors to show ID (state driver's license, state issued ID, Passport or Military ID), and announce guests to the tenant before directing them to the elevators and floors.
• Any person entering the premise must be signed in, both first and last name into BluBox.
• Maintain and update company directory.
• Respond to inquiries from tenants about services.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Report maintenance items that require attention to the Management office.
• The ability to ascertain a guest's satisfaction and handle any problems which may arise and informing a manager of the problem and how it was resolved.
• The ability to report any accident immediately, no matter how minor, to a Manager.
• The ability to respond properly in any location emergency or safety situation.
• You may be asked to perform other duties upon request

Additional Job Functions:

• Captures requests and information from the guest (e.g. concierge requests, comments, personal information, special occasions, etc) and enters into BluBox, our tenant-management and security system.
• Ensures appropriate coverage of desk and door at all times; acts as doorperson, greeter, or other position when scheduled or requested.
• Answers general information questions about the building, gives directions, information about the buildings, artwork, décor, etc.
• Informs management of any issues and/or potential problems regarding guest service or security issues.
Offers and promotes additional service offerings and information about future plans and services for tenants.

Knowledge and Skills

Eligible to work in the United States

English proficient

Adaptability to unforeseen situations