The Opportunity

The Opportunity:

Since opening in 1996, the mission of Chelsea Piers Fitness has never changed: transform lives by delivering exceptional sports and fitness experiences that promote a healthier, happier and more active lifestyle. Chelsea Piers has proven its commitment to world-class fitness with its 130,000 square foot flagship club in Chelsea and a stand-alone club in Downtown Brooklyn. In the Spring of 2023, Chelsea Piers Fitness will expand to Prospect Heights, opening our second stand- alone 52,000 square foot club.

Our clubs feature study-quality fitness programming, comprehensive personal training, indoor swimming pools, recreational and competitive sports clubs, communal work and social spaces, artisanal food offerings and a year-round calendar of social and cultural events that reflect the ethos of the neighborhoods they serve. We focus on creating spaces that both inspire a sense of belonging and connection foster growth in the individual through dedication and joy.

This is an opportunity to be a part of an ambitious, high-end fitness business. Our goal is to deliver consistently safe, positive and engaging member experiences. Chelsea Piers Fitness seeks an enthusiastic, motivated individual to work as part of our hospitality team.

Role & Responsibilities:

As a Hospitality Associate, you will have the responsibility of delivering customer service in line with our Chelsea Piers Standards of Excellence.

Responsibilities:

• Deliver customer service in line with our Chelsea Piers Standards of Excellence.
• Maintain a positive attitude and take initiative
• Maintain Chelsea Piers Fitness product and brand knowledge
• Monitor visitor access and maintain security awareness
• Greet, assist, accommodate and escort all guests and visitors with a courteous and joyful nature
• Assist with projects, when needed, including sales, marketing, events, etc.
• Serve as a visible and active goodwill ambassador with prospective members
• Proactively solve member issues
• Use the Daily Activity Report

Qualifications:

• Minimum of 6 months in customer service or related experience
• High school diploma/GED required. Preferably Associate Degree or higher 
• Positive, can-do and joyful attitude with the ability to multi-task in a fast-paced environment
• Community-minded
• Passionate about health & fitness
• Works well with others. Excellent communicator.
• Proactive problem solver
• Flexibility to work a non-traditional schedule – ability to work on nights, weekends and holidays as needed
• Ability to perform physical aspects of position, including but not limited to standing for a full shift & lifting up to 30lbs at a time.

Employee Benefits

Chelsea Piers is a truly incredible place to work! Here is an overview of some of the benefits full-time employees enjoy:

Medical and Dental Benefits – As an valued member of the Chelsea Piers team, you will be eligible for Chelsea Piers’ robust health and dental insurance plans.

Paid Time Off – Chelsea Piers supports a healthy work/life balance. After sixty (60) days of employment, you will be eligible for fifteen (15) days of paid vacation (prorated in your first year of employment). After five (5) years of service, you will be eligible for twenty (20) paid vacation days per year.

Safe/Sick Time – Chelsea Piers will provide you with 1 (one) hour of safe/sick time for every 30 hours worked, up to a maximum accrual of fifty-six (56) hours per calendar year.

401(k) Savings and Retirement Plan – Chelsea Piers wants to support your saving goals. After six months of service, you will be eligible to enroll in Chelsea Piers’ 401(k) program. Chelsea Piers will match 8% of your investment up to a maximum of $2,500 per year.

Complimentary Access to Chelsea Piers Fitness - Your health and wellness are important to us. You will receive a complimentary membership to our renowned health clubs, Chelsea Piers Fitness – Chelsea and Brooklyn. We will also provide spouses and domestic partners of full-time employees with membership at 50% off the current rate.

Tuition Assistance – Chelsea Piers supports employees’ continuing education. After one (1) year of full-time service, you will be eligible to receive tuition assistance paid by Chelsea Piers in the amount of $750 annually for your first five (5) years of full-time employment and $1,500 annually after five (5) years of full-time employment. The education, instruction, or training must be job-related and/or or have the potential to strengthen your skills/knowledge and enhance your performance.

TransitChek Program – You will be eligible to participate in the TransitChek program, which allows for the pre-tax purchase of MetroCards or TransitChek debit cards that are used to purchase commuting tickets and passes from transit operators throughout the metropolitan area.

Employee Referral Program – We encourage our employees to refer their qualified family and friends to work at Chelsea Piers. For any referral who is hired and stays at Chelsea Piers a minimum of sixty (60) days, you will receive a referral bonus of $500 for full-time hires (minimum 35 hours per week) and $250 for part-time/non-seasonal hires (minimum twenty (20) hours per week).

Upon your start date, you will also receive an Employee Venue Usage sheet detailing other exciting employee perks and discounts provided throughout the complex.

Chelsea Piers is an equal opportunity employer.

Pay Transparency: $18/hour