Copia Resources Inc is seeking a highly-skilled Junior Account Manager for our San Ramon, CA office to assist Account Managers in maintaining and expanding relationships with our high-value clients. We are looking for an exceptional, results-driven professional with a deep understanding of our industry and strong analytical capabilities. This is a challenging position with substantial responsibilities, and we are looking for candidates who can meet our exacting standards.

Work Schedule: 7:00 AM to 4:00 PM, Monday through Friday at our San Ramon office. This is not a remote position.

Job Responsibilities

• Collaborate closely with Account Managers to develop and execute strategic client management plans, ensuring the delivery of exceptional value to our clientele.
• Proactively nurture and expand relationships with our portfolio of elite clients, demonstrating advanced relationship-building skills and a deep understanding of clients needs.
• Lead the packaging and presentation of complex contract deals to clients, showcasing advanced negotiation skills and a keen eye to detail.
• Work in synergy with Account Managers to optimize existing client portfolios and leverage relationships to acquire new properties for service proposals.
• Serve as the primary liaison between our office, clients, haulers, and field employees, demanding excellent communication and problem-solving skills.
• Initiate and manage email communication with clients, ensuring their evolving needs align with the company's vision.
• Be able to provide service and product expertise across our full scope of work and recognize upselling opportunities.
• Facilitate quarterly business reviews, client audits, and data assessments to be able to provide strategic recommendations and process improvements while ensuring maximization of cost saving.
• Onboarding new clients guiding them through the start of service and ensuring client satisfaction.
• Act as a backup resource for our customer service team during staffing requirement demonstrating flexibility and adaptability in supporting each territory as needed.

Job Requirements:

• Minimum of 3 years of high-impact client relationship management in an office setting or inside sales, with a proven track record of achieving and exceeding revenue targets.
• Exceptional proficiency with technology, particularly a deep understanding of Mac computers, and the ability to work efficiently with software like Word, Excel, and MS Office.
• Exceptional verbal and written communication skills, as well as an aptitude for delivering impactful presentations to clients.
• An unwavering commitment to detail and organizational excellence.
• A proactive, fast-paced, and results-oriented mindset that drives continual improvement.
• Must commit to working from 7:00 AM to 4:00 PM in San Ramon, CA, and must be available for work on select major holidays.
• Proven ability to excel under pressure, meeting tight deadlines across multiple projects.
• A willingness and capacity to travel as necessary.
• Associates degree required; Bachelor’s degree preferred
• Ability to read, write, and speak Spanish preferred

About Copia Resources Inc.

Founded in 2015, Copia Resources set out to be the premier ancillary service provider for its clients. Currently specializing in refuse and recycling programs/initiatives throughout Northern California, Southern California and the greater Seattle, WA areas, Copia Resources plans to further expand and incorporate several other core business units.

Job Type: Full-time

Pay: $26.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you have at least 3 years of sales experience in an office setting?

Education:

• Associate (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• San Ramon, CA 94583 (Required)

Ability to Relocate:

• San Ramon, CA 94583: Relocate before starting work (Required)

Work Location: In person