Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Specialist to join our amazing culture.

In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

As a Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Service Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with Our Training and Your Experience

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as our customer’s best service provider at all times thereby ensuring Convergint is the customer’s first choice for service.
• Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;

will diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; installs projects as necessary.

• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Technical skills and experience related to electronic security and / or other systems interfaced with same.
• Programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Good verbal, written and interpersonal communication skills.
• Basic organizational skills and the ability to handle multiple service needs simultaneously.

Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

• To be a self-starter and work well with direct supervision.
• Ability to travel locally with occasional overnight travel.
• Valid driver’s license

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues :

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more

Requirements :

Education : High School Diploma or equivalent

Minimum Experience : 5-7 years, trade school or equivalent experience. Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.

Valid drivers license required. Local travel to job sites and minimal overnight travel is required.

Preferred Experience : (but not required) :

• Relevant field service experience.
• CCTV experience : Milestone / Genetec.
• Access Control experience : AMAG / Lenel / Genetec / Software House - CCURE / S2
• Intrusion experience : DMP / Bosch

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-04-26