Benefits:

• Spiffs, Rewards, & Employee Contests
• Competitive Compensation
• Paid Vacation
• 401(k)
• Bonus based on performance
• Health insurance
• Training & development
• Dental insurance
• Opportunity for advancement
• Vision insurance

The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.
Position Overview:
As the Dispatch and Outreach Coordinator, you'll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the company's strategic goals.
Responsibilities:

• Assist the Office Manager in planning, organizing, and coordinating departmental resources and objectives.
• Assist the Marketing Manager with all marketing tasks.
• Schedule service jobs considering the complexity of the task and the capabilities of available technicians.
• Train field technicians in customer service, non-technical procedures, and sales and marketing techniques.
• Collaborate with Department Managers to support the Service Department's goals.
• Assist in resolving customer complaints and reporting incidents to the Office Manager.
• Perform additional tasks as assigned by the Office Manager.

Qualifications:

• Proven supervisory experience in customer service, preferably in HVACR contracting or building services.
• Negotiation skills to secure timely receipt of materials at competitive prices.
• Strong oral and written communication skills, including the ability to interact with diverse customer groups, HVACR personnel, suppliers, and the hearing impaired.
• Basic knowledge of HVACR technology and terminology.
• Sales skills to sell service jobs and contracts in writing, and over the phone.
• Understanding of relevant federal, state, and local regulations in the HVACR industry.
• Capacity to assist technicians with after-hours service calls.
• Valid state driver's license.