GJD-414930 9/22;  Financial Aid
 
Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.
 
 Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program. 

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration. 

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:
https://www.cccs.edu/employee-resources/employee-benefits/

 
 GENERAL SUMMARY
If you are an innovative thinker with the drive to succeed in a fast-paced environment, then the Community College of Denver’s Financial Aid Office might be the right place for you.
 
As a Financial Aid Advisor, you are often the first face our students see. You will create lasting impressions and help students succeed by sharing your knowledge of financial aid processes.
 
The Financial Aid Communication & Outreach Coordinator is responsible arranging events and presentations for the financial aid office (such as FAFSA nights, work-study job fairs, financial literacy workshops, classroom presentations, concurrent enrollment outreach, etc.). Initiating, maintaining and collaborating outreach efforts with internal departments as well as community organizations to provide financial aid support is required. They are responsible for organizing and tracking data related to various outreach efforts and student learning outcomes.
 
In addition, this position is in charge of developing communications for the financial aid office, including outgoing student notifications, website disclosures, form updates, and internal communications. This position must demonstrate excellent written and verbal communication skills, attention to detail and initiative to ensure information is accurate and comprehensible. This position works closely with the Financial Aid Assistant Director in maintaining federal compliance on the financial aid website as it pertains to consumer information disclosures.
 
This position works as a front line customer service advisor in a busy, fast-paced environment, ensuring quality, accurate information and excellent customer service is maintained. This position will directly advise students of various aspects of financial aid (i.e., application procedures, scholarship and grant guidelines, federal and private loan requirements, verification documentation, etc.). This position serves as the primary responder to emails received in the financialaid@ccd.edu inbox, and as well as performing routine quality assurance checks on verification.
 
PRIMARY DUTIES
The ability to multi-task and communicate clearly and effectively is critical. This position must maintain an expert knowledge of federal, state, and institutional policies in order to educate a diverse population of students with sensitivity and empathy. Due to the nature of this position, the individual will be called upon to represent the financial aid office, so reliability and professionalism is paramount. Specific duties are subject to change depending on department needs.
 
Advise Students
•Advise students and the CCD/greater community regarding application procedures, scholarship and grant guidelines, federal and private loan requirements, verification documentation, etc.
•Work closely with our scholarship office to effectively support DREAMer students
•Provide excellent customer service to financial aid stakeholders
•In person/phone/email contact
 
Communications and outreach
•Create and maintain forms using FormStack
•Work with directors to create student friendly templates for all outgoing financial aid communications
•Coordinate response to all Release of Information requests within 3-5 days
•Maintain financial aid website including financial aid consumer information disclosures and forms
•Answer incoming emails to the general financial aid inbox
 
Operational duties
•Act as liaison with orientation, recruiters, and first year experience instructors
•Maintain calendar and work to coordinate coverage of outreach events
•Work to promote CCD, knowledge of financial aid and overall financial literacy
•Proactively engage community partners in outreach activities
•Pursue new pathways for CCD to broaden our financial literacy educational opportunities
 
Other duties as assigned
•Track requests and statistics for each outreach event
•Create reports using the tracking information to submit to the Directors, Deans, and VP
•Create customer surveys and prepare evaluations of the data collected for educational outreachMINIMUM QUALIFICATIONS: 
Any equivalent combination of education, experience, knowledge, skills, and abilities.
 
Education: 
Associate’s Degree (Direct financial aid experience may be substituted for the education on a year for year basis, and will not count towards the experience requirement below).

Experience:
2 years higher education experience or 3 years of customer service
 
Knowledge/Skills/Abilities:
• Strong written and oral communication skills 
• Ability to work with a diverse group of individuals
• High energy, attention to detail, and the ability to organize effectively
• Task oriented
• Possess conflict resolution and a strong commitment to quality customer service
• Team player
• Ability to work in a high volume, fast paced environment
• Ability to handle numerous complex and routine tasks simultaneously
 
Other Considerations: 
Must be available to work during peak periods based on job responsibilities and college calendar. Some weekends and evenings may be required.

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver
employees must submit a complete application packet which includes all material listed above.
 
Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:
 

1. Electronic Application, Click ‘New Resume’ at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred 
6. Copies of appropriate credentials, if applicable 

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.