54 customer service representative Jobs in kalamazoo, mi
Consumers Credit Union is Hiring a Bilingual Customer Service Representative Near Kalamazoo, MI
Bilingual Customer Service Representative
The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations - in-person, over the phone or virtually.
Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions.
As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.
What you will do:
- Provide excellent member service.
- Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
- Proficient in diffusing difficult member situations and resolving member concerns.
- Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.
- Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).
- Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.
- Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.
- Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.
- Consistently establish and build relationships with members to grow overall membership base.
- Use empathy and build rapport on each interaction.
- Actively listen to determine member needs.
- Educate members on products and services.
- Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
- Refer new Business Account relationships and perform account maintenance.
- Recognize and act upon referral opportunities to achieve individual sales goals.
- Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.
- Sustain teller balancing standards and accuracy.
- Demonstrate knowledge of all Consumers products and services.
- Uphold member confidentiality.
- Follow security guidelines.
- Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department.
- High school graduate or equivalent.
- Professional appearance, builds rapports with members, and enjoys working with people.
- Excellent written and verbal communication skills.
- Cash handling and basic math skills.
- Knowledge of current technology. Able to easily navigate multiple software environments.
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
Job Summary
Full Time
$34k-42k (estimate)
04/28/2024
05/11/2024
consumerscu.org
COLDWATER, MI
50 - 100
1951
KRIS LEWIS
$50M - $200M
Banking
Related Companies
About Consumers Credit Union
Headquartered in Kalamazoo, Michigan, Consumers Credit Union has more than $1.4 billion in assets and has averaged 18% annual growth for 30 consecutive years. Locally owned since 1951, we serve over 108K+ individuals and businesses through 23 offices and more than 200 free ATM locations in Grand Rapids, Kalamazoo, Portage, Battle Creek, Coldwater, Holland, Lawton, and South Haven, plus 30,000 free CO-OP Network ATMs nationwide. As a full-service financial institution, were dedicated to providing personal, professional service designed to support all your financial needs through great rates, ve ...
rsatile products, and technology-based enhancements. Federally insured NCUA. Equal housing lender. NMLS# 414712 *** Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (CFS), a registered broker-dealer (Member FINRA https://www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Consumers Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Consumers Credit Union are licensed to transact securities business in Michigan. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx
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The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
