Job Overview:

The ideal Account Executive will follow “The ConnectOn Way” of being independent and driven in managing and maintaining a dedicated set of accounts. A successful candidate will be confident, resourceful, professional, and very team oriented. A technical background is a plus but also the ability to demonstrate and communicate effectively with clients and new clients to show the value of ConnectOn Services while being inclusive of clients’ business strategies.

Duties:

Build and maintain strong relationships within your assigned accounts to retain, grow commitment, and provide customer resources when needed.

Advance client company goals through solutions‐based problem solving achieving corporate milestones for technology that align with Strategic Planning.

Present products and services with sufficient knowledge and understanding.

Identify and close add‐on product and service expansion sales opportunities.

Provide proposals and process agreements for all new business / services with clients.

Demonstrate product, service, and solution capabilities to clients.

Provide guidance when clients inquire about technical and business challenges.

Based on the business requirements of the client, you will be responsible for consulting with decision makers to offer recommendations or solutions on how to improve IT systems and infrastructure.

Coordinates with marketing to develop programs to retain and increase customer’s growth rates.

Lead new customers through on‐boarding process working closely with our customer support team to ensure successful completion and meeting customer’s expectations.

Conduct strategic account reviews regularly to review service needs and trends.

Efficiently manage time to focus on activities that grow revenue and ensure client satisfaction and contract renewal.

Able to synthesize information from multiple sources to create and update services and agreements.

Work closely with other departments to set expectations for clients in relation to new products, services, and solutions from proposal to implementation.

Develop and facilitate the documentation of client specific standards for dedicated accounts including policies, best practices, and client nuances.

Keep commitments, set expectations correctly and then meet or exceed them, build trust, work with integrity and composure in difficult situations.

Develop integral knowledge of client agreements, billing and invoicing ensuring consistent and accurate client billing.

Knowledge / Skills / Abilities required:

Experience in business‐to‐business technology sales.

High level of business acumen, strong work ethic and a willingness to learn.

Ability to successfully handle client conflict and objections with minimal management intervention.

Possesses strong analytical and problem‐solving skills.

Maintain a high level of attention to detail in all aspects of the role.

Balances team and individual responsibilities; Gives and welcomes feedback; Supports everyone's efforts to succeed.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Ability to Commute:

• Tampa, FL 33634 (Required)

Work Location: In person