Connections Personnel is hiring for a Direct Hire Customer Service Representative for our client in Somerset. Looking for an outgoing and motivated individual to join the team

Hours of operation are Monday -Friday from 8 am to 5 pm and starting at $19 per hour.

BENEFITS: Medical, Dental, PTO, Life Insurance, 401k

Will reporting to the Customer Service Manager, the Customer Service Representative will be a . The role is a supporting one to the Sales Operation and acts as a liaison between Sales and all divisions responsible for fulfilling the Work Order (WO), including Planning, Production, Accounting and Shipping. The Specialist should possess strong communication skills and enjoy interfacing with a diverse array of people.

Job Duties and Responsibilities:

1. Responsible for creating a WO to each purchase order (PO) received via email, fax, or phone.
2. Will utilize all resources available to ensure accuracy of WO, such as equipment manuals, price sheets, equipment training and /or utilizing sales staff.
3. Will work collectively with other departments to collect and communicate, both to sales team and/or dealer/customer, information related to WO fulfillment, such as Estimated Shipping Date (ESD), availability and other information.
4. Processing orders with a sense of urgency for rapid shipment.
5. Work closely with Accounting to ensure product can be released and there are no credit holds.
6. Interact and respond to assigned salespeople and their respective dealers, by phone and/or email within their service level.
7. Respond to general inquiries regarding equipment and parts.
8. Utilize SalesPad software to generate, manage and track all WOs and accounts.
9. Will effectively use of Microsoft Office Suite Word, Excel, Outlook to review, document and provide reports as needed to department manager of sales manager.
10. Other duties as assigned by management.
11. All duties are subject to change based on business needs.

Knowledge, Skills & Abilities :

• Strong computer literacy required in all aspects. Ex: Microsoft Office, data entry, CRM software programs, etc.
• Possess excellent reading, writing and communication skills
• Experience working with SalesPad, Great Plains or similar CRM software preferred.
• Strong attention to detail
• Strong organizational skills
• Must possess excellent soft skills required to deliver a best in class customer service experience, including but not limited to effective listening, using empathy when needed, having a sense of urgency, being respectful, willing to help, etc.
• Demonstration of the ability to follow through with customer inquiries
• Ability to quickly learn products and procedures
• Excellent organizational and interpersonal skills combined with strong drive to participate in a positive work environment

Educational Requirements:

• High School diploma
• College degree preferred
• Equivalent in experience.

Training &/or Experience :

• Three (3) years of industry-related customer service experience, order processing, data entry, working knowledge of Microsoft applications.