Vice President, Customer Success

About the Company

Prominent healthcare provider serving the local community

Industry
Hospital & Health Care

Type
Privately Held, VC-backed

Founded
2020

Employees
11-50

Funding
$76-$100 million

Categories

• Health Care
• Healthcare
• Medical Care
• Ambulatory Services
• Ambulance
• Computer Programming
• Software
• Professional Services
• Computers
• Health Diagnostics
• Personal Health
• Primary and Urgent Care

About the Role

The Company is a leading healthcare technology firm dedicated to revolutionizing the healthcare industry by empowering primary care providers and physicians. The company's mission is to restore the independence and joy of practicing medicine, particularly in the context of an aging population and the challenges of Medicare. They are seeking a Vice President of Customer Success to lead a team of Relationship Managers in engaging with physician practices and health systems in a value-based care context. The successful candidate will be responsible for driving strategy to ensure customer performance, satisfaction, and retention. This role involves owning the quality assurance strategy for customer relationships, serving as the primary point of escalation, and overseeing the development of client delight and satisfaction activities. The VP of Customer Success will also be accountable for driving superior program and product performance across all customers and maintaining a best-in-class Net Promoter Score.Applicants for this role should have a Bachelor's degree or equivalent work experience, with at least 10 years in a high-performing healthcare customer service environment. Experience in clinical transformation, network contracting, and development, or a similar provider-facing field is highly valued. The role requires a track record of scaling a team and service capability while maintaining performance standards and increasing resource efficiency. The VP of Customer Success will work closely with various teams, including product, data science, and clinical operations, to develop and implement performance improvement initiatives. The ability to build relationships, resolve issues proactively, and create exceptional experiences for providers is essential. The company is an equal opportunity employer, committed to a fair hiring process and a diverse, inclusive work environment.

Hiring Manager Title
Chief Product Officer

Travel Percent
25%

Functions

• Sales/Revenue
• Account Management/Optimization