We are looking for a Night Auditor who can work our 11pm - 7am shifts. Alternate shifts will be available as well but you will be working at least three overnight shifts each week. You must be able to work on your own at the front desk along for our overnight shift with one bell person while handling in house guests, phone calls and emails. You must be knowledgeable of basic accounting principles to execute our nightly audit.

As our Night Auditor you will be required to perform the tasks of all the other Front Desk Agents. You will serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform Night Audit
• Update Fire Safety books daily and test the command center
• Perform all check in and check out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff each morning to ensure all notes from the previous day are delivered accordingly
• Work with bell staff to handle guest requests

Skills Needed

• Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Expedia, Booking.com and Hotel Tonight
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

I look forward to meeting with you!

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Customer service: 2 years (Required)
• Night audit: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Fire & Life Safety Certification (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Work Location: In person