Executive Director, Client Success Management

About the Company

Internationally-recognized provider of CX technology & services

Industry
Outsourcing/Offshoring

Type
Public Company

Founded
1982

Employees
10,001

Categories

• Publicly Traded
• Consulting & Professional Services
• Outsourcing
• Information Technology
• Open Source
• Software
• Wealth Management
• Amazon Associates Program
• Opportunities
• Partners Programs
• Consulting

Specialties

• Customer Experience Consulting
• Customer Technology Services
• Customer Care Services
• Captivate Customers
• Omnichannel Technology
• Bilingual Professionals
• Cloud-Based Technology
• Operational Excellence
• Revenue Growth
• Customer Acquisition
• Care
• Digital Trust and Safety Services
• and CX Technology

About the Role

The Executive Director, Client Success Management is a pivotal role focused on bringing humanity to business and impacting a global company at a regional or local level. The successful candidate will be responsible for servicing partner sites and supporting lines of business to ensure the delivery of performance and critical operational expectations. This includes exceeding operational goals, resolving process and operational issues through cross-functional partnerships, and managing highly escalated issues that require communication at all levels of leadership. The role also involves a strong emphasis on continuous improvement, optimizing efficiencies, and building client relationships.Candidates for this position should have a college degree and 4 years' of experience, or 8 years' of experience without a degree. The role requires experience in working with management to align training initiatives with company strategies and values, as well as knowledge and sensitivity to diversity issues. Strong consulting, influencing, interpersonal, and communication skills are essential, as is significant organizational skills and attention to detail. The Executive Director will be expected to lead the development of leadership programs, drive the optimization of learning technology tools, and work with executive leadership to identify and implement strategies for performance improvement. The ability to work effectively with consultants, vendors, and professional resources is also a key requirement.

Hiring Manager Title
VP

Travel Percent
Less than 10%

Functions

• CEO/President
• Non-Profit Management
• Strategy
• General Management
• Operations