Overview

We are an independently operated print shop and we're seeking a candidate for the role of Customer Support Specialist. The position involves working with our customers on finding the right product/service for their print/marketing needs. You will be assisting with quote requests, shipping products, and managing print jobs on our copy machines. Candidate must have strong communication and problem-solving skills, be detail oriented, and have the ability to work well under pressure.

Requirements:

Candidates should be versed in common computer product/skills such as Windows Operating System, Microsoft Office, Microsoft Outlook, and Adobe PDF. S/he should also be comfortable operating copy machines, scanners, and wide format printers.

Experience with working directly with customers on custom products/services is preferred. Must have experience in CUSTOMER SERVICE.

Responsibilities:

Duties of the Customer Support Specialist candidate will include but not limited to:

• Provide general customer service to walk-in customers, over the phone, or via email
• Operate copiers/printers/scanners/fax service
• Assist with FedEx shipments, i.e. creating shipping labels and packaging needs
• Maintain inventory checklist
• Comfortable using purchase of sale system (Square) to checkout customers
• Assist in minor print production as needed (folding, simple bindery, collating)
• Assist clients with initial job creation either in person, on the phone or via email
• Prepare, package, and ship completed jobs
• Be able to lift and move boxes weighing up to 25lbs
• Maintain an orderly, clean, and safe work area/shop

The ideal candidate:

• Has excellent people and communication skills.
• Is positive, friendly, and enjoys helping customers achieve their desired results.
• Is detail oriented, takes good notes, rarely makes mistakes.
• Is a good learner, interested in graphics design software such as Adobe InDesign, Illustrator, and Photoshop.
• Does not get flustered easily under pressure.
• Is reliable, takes pride in their work, and has good work ethics

Job Type: Part-time 20-30 hours/week

Pay: $15-$18/hr based on experience

Experience: Customer Service: 2 years (Preferred)

Work Location: On location

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Schedule:

• 4 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Tell us a little about yourself and why you think this job would be a good fit for you.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Devens, MA 01434 (Required)

Work Location: In person