Job Summary:

Establish priorities on all scheduled, unscheduled and/or emergency service calls based on need and maintenance customer commitments. Dispatch service technicians with sufficient skill levels required. Plan and prioritize schedule of Preventative Maintenance agreements.

Primary Duties and Responsibilities:

1. Implement daily, weekly and monthly work schedules based on planned service department activity as it applies to necessary LOE (level of effort) when dispatching technicians.

2. Assure that customer commitments are met and that changes in schedules are communicated to the customer promptly.

3. Dispatch service technicians in such a way as to minimize travel and non-productive time while maximizing response time for the customer.

4. Manage and maintain the service software system.

5. Participate in monthly manpower planning sessions and inform the Service Manager of potential problems or conflicts. Identify manpower shortages due to training, vacations, and backlog of incomplete service calls.

6. Maintain current credit information. Obtain credit approval prior to doing work for new customers.

7. Inform all customers prior to dispatching of payment process.

Education Requirements:

1. High School Diploma or GED required.

Experience:

12 months

Licenses or Certifications:

Knowledge, Skills and Abilities Required:

1. Be aware of local area served by the company.

2. Understand problems in order to make judgments regarding serviceman skills and assignments.

3. Problem solving skills that enable the ability to avoid conflicts and delays.

4. Ability to repeat tasks of short duration according to a set procedure.

5. Ability to evaluate information using measurable standards.

7. Benefits & Perks:

· Medical, Dental, Vision insurance

· 401(k) retirement plan with employer matching

· Individual and Dependent Life Insurance

· Short- and Long-Term Disability

· Health Wellness Programs, including in-house flu shots and bio-metric screenings

· Tuition Reimbursement

· Training and professional development courses

· Opportunities for community outreach through internal networks

· A Generous Vacation/Holiday Package

· Excellent earning opportunity

· Top pay in the industry

Benefit Conditions:

• Waiting period may apply

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Other

Schedule:

• Monday to Friday

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• intermodal trucking: 1 year (Preferred)
• hvac: 2 years (Preferred)
• dispatching: 2 years (Preferred)
• customer service: 2 years (Preferred)

Work Location: In person