Description

About ConferenceDirect:

ConferenceDirect is one of the world’s leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 20 years, we have been passionate about achieving better results for our clients. See more at our website: http://conferencedirect.com/ 

 JOB SUMMARY:

This position will act as the direct liaison between ConferenceDirect’s associate’s, hotel partners, accounting, and vendors. The position conducts pro-active collections (phone & email) to assigned invoices and reports result; research and resolve payment issues; and ensure the company maintains its quality service levels with Associates and Partners. This will require a collaborative approach with all departments with a high degree of integrity and the highest of ethical standards accountability to execute assigned work.

RESPONSIBILITIES:

• Manage assigned collection for delinquency payments defined as 40 days.
• Facilitate account resolution by phone and email and accurately document actions within the CRM platform while maintaining company performance and productivity requirements
• Correspond with vendors and associates within required SOP guidelines to ensure timely collection of outstanding invoices
• Reconcile payment discrepancies between pickup and paid amounts
• Arbitrate disputed pickups between hotel and associates
• Research unknown payments
• Enhance department and organization reputation by resolving escalated AR requests
• Additional duties as needed

Requirements

QUALIFICATIONS:

• 2 years of experience in accounting, sales, ERP systems use and management
• Hotel experience preferred

KEY SKILLS:

• Strong written and verbal communications skills
• Ability to make a minimum 50 daily calls on outstanding payments
• Service-oriented and positive attitude
• Able to apply excellent business acumen and collaborative skills when resolving problems
• High attention to detail
• Strong ethical standards and a high degree of integrity
• Willing to adapt quickly to change
• Proficient in Microsoft Office Suite, NetSuite, or other accounting software

REQUIREMENTS:

· Must be able to be onsite at our Folsom office

· Must be vaccinated