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Conductor is a leading Website Optimization & Intelligence platform. Today’s top brands use Conductor to create and optimize digital experiences that get found organically in search engines and drive value for customers. The platform provides actionable SEO, content, and technical website intelligence paired with real-time website monitoring to help customers accelerate—and protect—digital growth.
Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of all the people in our orbit—our customers, our customers' customers, our employee-owners, and our communities.
We're seeking a Sr. Customer Success Manager to enable our customers to use our organic marketing platform to achieve their goals. A Sr. Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are achieving their key business outcomes related to organic marketing by providing platform enablement and organic marketing strategic solutions.
The Sr. CSM is the key partner helping our customers achieve their strategic objectives and maximum value from their investment in Conductor. Additionally, the Sr. CSM serves as the liaison between the customer and the Conductor team, helping the customer coordinate cross-functional team initiatives that are required for successful organic marketing results. You will leverage Conductor’s best practices and successful customer stories to help our customers operationalize SEO across their organization and train and enable their users in the product.
A day in the life:
Support Platform enablement through:
Requirements:
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Compensation: Conductor maintains competitive, performance-based compensation programs.
The NYC base salary range for this role is currently $67,500 - $98,000. Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.
Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. The base/variable mix is 80/20.
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Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
Full Time
IT Outsourcing & Consulting
$123k-171k (estimate)
05/23/2024
06/15/2024
conductor.com
MANHATTAN, NY
200 - 500
2008
SETH BESMERTNIK
$5M - $10M
IT Outsourcing & Consulting
The job skills required for Sr. Customer Success Manager include Initiative, Insight, Innovation, Problem Solving, Customer Service, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr. Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr. Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr. Customer Success Manager positions, which can be used as a reference in future career path planning. As a Sr. Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr. Customer Success Manager. You can explore the career advancement for a Sr. Customer Success Manager below and select your interested title to get hiring information.