73 Front desk agent Jobs in Raleigh, NC
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Concord Hospitality is Hiring a Front desk agent Near Raleigh, NC
Front Desk & Guest Care
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference.
If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities :
As a Front Desk Agent you have the responsibility to give our guests the best hospitality experience they can have by :
- Assisting guests efficiently, courteously and professionally at all times.
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us :
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Raleigh Marriott City Center?
Our culture is based on our five Cornerstones and they are what we consider our foundation : Quality, Integrity, Community, Profitability, and Fun.
It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.
We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M / F / D / V.
We maintain a drug-free workplace.
Qualifications
Experienced with face to face Customer Service is a must!
Last updated : 2024-05-14
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
05/16/2024
05/26/2024
STATE COLLEGE, PA
50 - 100
1997
PATRICIA TRESCER
<$5M
Accommodations
Related Companies
The job skills required for Front desk agent include Customer Service, Cash Handling, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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