Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Team Lead, Call Center!

***Hybrid, must be in or near the Akron, OH area***

The impact you’ll have at Concora Credit:

Under the supervision of a Sr. Operations Trainer, the Team Lead will work to support department operational needs directly. This includes facilitating training material, call calibrations, floor coverage including escalations, dispatch analysis, audit trail tracking, and administrative task support. The Team Lead will help to focus on Team Member opportunities, add support to departmental functionality, and work to increase the overall effectiveness of situational development.

Responsibilities

As our Team Lead, Call Center, you will:

• Act as a training liaison responsible for implementing and facilitating specific material.
• Provide floor support, including dispatch, escalations, and fill-in needs.
• Help complete auditing and tracking of departmental opportunities and issues.
• Perform all duties in compliance with appropriate established policies, procedures and regulations.
• Meet department goals and standards.
• Assisted in responding to account-level questions from employees and other departments.
• Manage multiple responsibilities concurrently including Chat Support.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• High school diploma or GED.
• 12 months’ prior experience in Customer Success, Recovery Solutions, or correspondence.
• Ability to meet critical deadlines.
• Ability to maintain a high level of professionalism and confidentiality at all times.
• Excellent written and oral communication skills.
• Flexibility to adapt and a willingness to change.
• Commitment to quality, organization, effective communication and continuous improvement.
• Ability to build and maintain strong working relationships, internally and externally, with all levels of the organization.
• Ability to effectively problem solve.
• Microsoft proficiency required: Outlook, Excel, Word.
• Strong time management skills and the ability to prioritize work, multi-task and meet deadlines.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.