IMMEDIATELY HIRING!!! – APPLY TODAY!!!

Remote Position

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description:  

As a Call Center Supervisor, you will be providing service assistance to the commercial trucking industry. You will be helping Truckers who need road side assistance to get back up and running as quickly as possible. We encourage you to allow us to invest in your success as you invest in ours; apply today! 

Responsibilities will include, but not be limited to: 

• Monitor and Decide: Use data to monitor tire performance and make quick decisions.
• Update Systems: Keep tire management systems up-to-date, including customer information.
• Coordinate Services: Work with tire service providers and customers to arrange services.
• Handle Inquiries: Respond to and resolve inquiries from service providers.
• Manage Processes: Oversee daily operations, prioritize tasks, and provide support.
• Technical Support: Check and troubleshoot technology and hardware used.
• IT Expertise: Manage IT applications and train others in using them.
• Team Leadership: Guide and grow a team of Monitoring Agents.

Basic Qualifications:

• At least 1 year in customer service.
• Experience working in a team and fast-paced environment.
• Preferably experienced in remote customer issue resolution and service coordination.

Preferred Qualifications: 

• Excellent verbal and written communication.
• Strong customer service skills.
• Good at problem-solving.
• Basic computer knowledge.