The Call Center Supervisor is responsible for the day-to-day operations for a team of employees including hiring, planning, and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor ensures quality and compliance with key performance indicators and contractual obligations, ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements. If you’ve ever wished you were able to influence a service or support, call you’ve experienced, this is the position for you. We are looking for an individual with high quality expectations that wants to lead a team providing the kind of world class customer service and technical support you expect when you’re the caller.

Hybrid work environment: On-site as needed with the goal of being 100% remote once all new hire training is completed.

This role requires sitting, standing, climbing stairs, adjusting, connecting, occasional lifting (to 30 lbs.), bending, keyboarding, pulling, pushing, carrying, writing, walking, operating equipment.

This is a full-time position. The call center is open 24/7, and typical work hours will vary to cover shifts. Overtime may be required on an as needed basis.

This position will be required to occasionally travel to provider sites.