Job Title: Help Desk Support

Location: Orlando, FL 32826

Duration: 12 Months

Job Description:

· Work directly with end users within the region to communicate changes and impact to their IT environment.

· Work with venders on service contracts to provide the best options for customers.

· Provide troubleshooting on mobile devices and applications.

· Lead educational sessions and training offerings for generation service users.

· May perform 1st and 2nd -level user help desk activities to resolve issues for high priority personnel.

· Develop user guides and instructions for Siemens Energy specific application configurations and setup.

· Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers can understand and follow.

· Work with customers on updates as well as upgrades to mobile devices.

· Education or training in Management Information Systems, Computer Science or related fields are required.

· Excellent communication skills-both written and oral, including presentation skills are required.

· Experience with MS Windows 10 Desktop Administration is desired.

· Experience with MS Office 365 and related applications is desired.

· Familiarity with Cyber Security concepts is desired.

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows 10: 1 year (Preferred)
• Mobile Device troubleshooting: 1 year (Preferred)
• Office 365: 1 year (Preferred)
• End User Support: 1 year (Preferred)

Ability to Commute:

• Orlando, FL 32826 (Preferred)

Work Location: In person