8 Service Desk Technician Jobs in West Hartford, CT
CompassMSP is Hiring a Service Desk Technician Near West Hartford, CT
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Service Desk Technician will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our West Hartford CT office and requires occasional travel to client sites and on-call availability may be required, which would be scheduled in advance.
Qualifications Include:
- 2 year recent, relevant experience in a helpdesk role providing PC support
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
A successful Service Desk Technician will be able to:
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
- Troubleshoot the following:
- Virtual Machines and Servers
- Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
- Disc space allocation, wireless access points, network performance monitoring systems, and system logs
- SonicWALL firewalls
- Microsoft SharePoint
- Mac OS X desktops/laptops
- Dell and HP servers/desktops/laptops
- Windows desktops/laptops (Windows 7 and 10)
- Servers-2008, 2012/2016 R2 Standard
- Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
- Perform basic network to ensure systems are operational and running at peak performance
- Experience with security best practices and remediation
- Provide assistance and to other team members and assist lead engineers on projects as needed
- Provide backup and disaster recovery services as required
- Provide base level VOIP support as required
- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax-deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!
Job Summary
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
03/10/2024
05/09/2024
compassmsp.com
READING, PA
100 - 200
2008
Private
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About CompassMSP
CompassMSP is a managed IT services firm that provides cloud management, web hosting and cloud management solutions for businesses.
The job skills required for Service Desk Technician include Customer Service, Service Desk, Problem Solving, Active Directory, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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